Contract Renewal and Maintenance Specialist - Logicom Solutions - Nicosia, Cyprus

Job Overview

We are seeking a detail-oriented and proactive professional to manage the full cycle of renewal of service/ maintenance contracts with our end-customers, including the relevant purchasing of the products and services.

The position requires a committed and hard-working professional who is willing to learn and grow within this role.

Duties & Responsibilities

• Acting as the point of contact for the full cycle of Contract Renewal and Maintenance for end-customers and vendors.
• Developing maintenance plans for existing and newly onboarded clients for their installed base.
• Ensuring maintenance contracts to be renewed on-time as per the quality control standards (internal and vendor metrics).
• Keeping close collaboration with Sales and Technical Teams to create in a timely manner all required maintenance quotes, achieving renewal and upsell targets.
• Updating maintenance logs (historic data/ under support/ end of support) for our customers’ installed base.
• Updating existing contracts with new equipment and software, purchased by the customers during a maintenance period.
• Following up with customer orders and converting them into maintenance support contracts with the required Service Level Agreements (SLAs).
• Generating cost effective quotes for renewals to the vendors.
• Assessing procedures and making recommendations for improvement.
• Creating Purchase Orders (POs) using the vendor specific application portals and Sales Orders (SOs) and contracts in the ERP system according to the signed agreement.

Skills & Qualifications

• Bachelor’s degree in Business Administration or any other relevant field.
• Exposure to IT/ Technology Integrator environment will be considered an advantage.
• Advanced use of Microsoft Excel is required.
• Fluency in both Greek and English.
• Strong organizational and communication skills.
• Ability to work in a high pressure and fast-paced environment.

Remuneration

An attractive remuneration package will be offered to the successful candidate according to qualifications and experience.

Equal Employment Opportunity

Logicom is committed to provide equal employment opportunities for all regardless of their race, color, sex/gender, religion, age, marital status, cultural background, disability, nationality and political opinion. Employees are hired solely based on a specific vacancy’s requirements, taking into consideration the qualifications, previous experience and potential of each individual candidate.

Disclaimer

We reserve the right to remove the announcement at any point in time when a satisfactory number of applications has been received.

Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted.