Cloud Support Specialist - Logicom Public - Nicosia, Cyprus

Job Overview

We are seeking a skilled and motivated Cloud Support Specialist to join our Cloud Customer Care Team. This role is responsible for providing technical support primarily for Microsoft Cloud Solution Provider (CSP) services, including Microsoft 365, Azure, and Business Applications such as Dynamics 365 and Power Platform.

The main responsibilities include troubleshooting issues, assisting partners and customers, and ensuring an exceptional support experience across our cloud services ecosystem.

Duties & Responsibilities

• Providing technical support for Microsoft CSP services, including Microsoft 365, Azure, and Business Applications.
• Delivering break‑fix troubleshooting and resolution across supported Microsoft cloud workloads.
• Handling billing-related inquiries and resolving subscription or invoicing issues.
• Supporting product provisioning and activation processes.
• Offering informational support regarding Microsoft CSP products and services.
• Supporting partner enablement activities related to CSP tools and processes.
• Managing the full lifecycle of incidents from initial report to resolution and closure.
• Ensuring timely updates and clear communication throughout the incident process.
• Collaborating with internal Teams to ensure timely resolution of incidents and service requests.
• Escalating complex or unresolved issues through appropriate Microsoft support channels.
• Ensuring adherence to defined SLAs and quality standards.
• Contributing to post-incident reviews and knowledge base improvements.
• Ensuring strong customer satisfaction and delivering a best-in-class support experience.

Skills & Qualifications

• Strong technical knowledge of Microsoft CSP ecosystem such as:
  • Microsoft 365 (Exchange Online, Teams, SharePoint)
  • Azure subscription and resource management
  • Business Applications (Dynamics 365, Power Platform)
• Excellent troubleshooting, problem-solving, and communication skills.
• University Degree in Computer Science, Computer Engineering, or a related field.
• Fluency in Greek and English language is required. Arabic will be considered an advantage.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, passionate about technology, a great team player, excellent problem solver, and ethical.
• Flexibility to working off-hours for support calls and during other time zones in the region, including weekends.

Preferred Qualifications

• Microsoft Certified: Azure Fundamentals or Microsoft 365 Fundamentals.
• Advanced Microsoft certifications (e.g., Azure Administrator, Security, Solutions Architect, Dynamics 365, or Power Platform) will be considered an advantage.
• Experience with CSP billing, subscription lifecycle, and partner enablement.
• Familiarity with Partner Center and delegated administration models (GDAP).
• Understanding of ITIL processes for incident and problem management.

Remuneration

An attractive remuneration package will be offered to the successful candidate according to qualifications and experience.

Equal Employment Opportunity

Logicom is committed to provide equal employment opportunities for all regardless of their race, color, sex/gender, religion, age, marital status, cultural background, disability, nationality and political opinion. Employees are hired solely based on a specific vacancy’s requirements, taking into consideration the qualifications, previous experience and potential of each individual candidate.

Disclaimer

We reserve the right to remove the announcement at any point in time when a satisfactory number of applications has been received.

Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted.