Business Systems Support Officer (IT & Administration) - Logicom Public - Nicosia, Cyprus

Job Overview

We are looking for a proactive and service-oriented Business Systems Support Officer to join our Group IT team. The successful candidate will play a key role in supporting and administering a range of business applications used across the organization.

This position will act as the first point of contact for users, ensuring business systems operate effectively, user access is maintained, data quality is monitored, and system documentation remains up to date. The role offers exposure to various enterprise platforms and the opportunity to work closely with business stakeholders, system owners, and external vendors.

Job Duties / Responsibilities

·       Provide first-line support to users across multiple business systems.

·       Manage user accounts, permissions, and system access.

·       Perform system configuration changes and routine maintenance activities.

·       Coordinate with software vendors to resolve issues and implement updates.

·       Conduct data validation checks and prepare standard reports.

·       Set up, change and remove user access in the relevant systems for new employees, internal moves and leavers.

·       Maintain system documentation, procedures, and user guides.

·       Assist in testing system enhancements and new functionality.

·       Work closely with business owners to ensure systems continue to meet operational needs.

·       Perform periodic reviews of user access rights.

·       Follow the company's information security and data protection (GDPR) policies when handling user access and personal data.

Systems Supported:

·       The role will support a range of business applications, including:

o   Employee Portal (Odoo and SharePoint)

o   Microsoft Dynamics CRM (On-Premises and Online)

o   Marketing Platforms

o   E-Commerce Systems

o   Document Management Systems

o   Corporate Website

o   GoTime Cloud (Time & Attendance)

o   Business Intelligence Solutions

o   Power BI

o   E-Learning Platforms

o   Executive Meeting Systems

o   Other business applications across the organization

Qualifications and skills

·       Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Information Systems, or a related discipline.

·       2-5 years of experience in IT support, application support, systems administration, or a similar role.

·       Experience supporting business applications and enterprise systems.

·       Experience with any of the following will be considered an advantage:

- Microsoft 365 and Entra ID administration

- SharePoint

- Microsoft Dynamics CRM configuration

- Odoo

- Power BI

- Basic SQL

·       Excellent customer service and communication skills.

·       Strong troubleshooting and problem-solving skills.

·       Good understanding of user access management and system administration.

·       Ability to analyze data and generate reports.

·       Strong organizational skills and attention to detail.

·       Ability to manage multiple priorities and work effectively both independently and within a team.

·       Willingness to learn and support a diverse range of business systems.

·       Excellent knowledge of Greek and English, both written and spoken.

Reports to:

Group IT Manager

Remuneration

An attractive remuneration package will be offered to the successful candidate according to qualifications and experience.

Equal Employment Opportunity

Logicom is committed to provide equal employment opportunities for all regardless of their race, color, sex/gender, religion, age, marital status, cultural background, disability, nationality and political opinion. Employees are hired solely based on a specific vacancy’s requirements, taking into consideration the qualifications, previous experience and potential of each individual candidate.

We reserve the right to remove the announcement from circulation at any point in time when a satisfactory number of applications has been received.

Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted.